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Refund Policy

1. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Service was not delivered within the specified timeframe
• Service provided did not meet the described standards
• Technical issues prevented service completion
• Cancellation requested within 24 hours of payment for non-urgent services

2. Non-Refundable Services

The following services are generally not eligible for refunds:

• Completed fact-checking reports that meet specified criteria
• Rush or emergency verification services that have been initiated
• Custom research requests that have been partially completed
• Services where results are unsatisfactory due to insufficient source material

3. Refund Process

To request a refund:

• Contact our support team within 7 days of service completion
• Provide your order reference number and reason for refund request
• Allow 5-10 business days for review and processing
• Approved refunds will be processed to the original payment method

4. Partial Refunds

In cases where services are partially completed or delivered with limitations, we may offer partial refunds based on:

• Percentage of work completed
• Value of information provided
• Circumstances beyond our control

5. Processing Time

Approved refunds will typically be processed within:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-7 business days
• Digital Wallets: 1-3 business days

6. Dispute Resolution

If you disagree with a refund decision, you may escalate the matter to our senior review team. All disputes will be handled fairly and in accordance with South African consumer protection laws.

7. Contact for Refunds

To request a refund or ask questions about this policy:

Email: [email protected]
Phone: +27 (0) 11 123-4567
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST

8. Policy Updates

We reserve the right to update this refund policy. Changes will be posted on our website with an updated effective date.